Shipping Policy Overview
Tsz Long Limited ships womenswear orders from our fulfilment facilities to customers worldwide. This document explains how orders are dispatched, how long delivery takes, and how returns and refunds are handled. By placing an order on paigcardigan.com, you agree to the terms set out below.
Order Processing
Orders are reviewed and prepared for dispatch after payment is confirmed. Processing covers payment verification, stock confirmation, quality inspection, and packing. Orders placed on weekends or public holidays begin processing on the next working day. If an item cannot be fulfilled, Tsz Long Limited will contact you using the email address or phone number provided at checkout.
Delivery Timeframes
Delivery time depends on the destination country, the carrier’s route, and customs clearance. Delivery timelines are estimates that begin on the dispatch date and do not include processing time. Weather conditions, customs inspections, and carrier disruptions can extend delivery beyond the estimate. Tracking details are sent to the email address on the order once the parcel leaves our facility. Customers are responsible for providing a complete and accurate delivery address. Tsz Long Limited is not responsible for delays caused by incorrect address information supplied at checkout.
Returns and Refunds Policy
Tsz Long Limited offers a strict 14-day no-reason return policy. You may request a return within 14 days of receiving your order without giving a reason. Return requests submitted after the 14-day window has closed cannot be accepted. The 14-day period begins on the date the carrier records delivery of the parcel.
Return Eligibility Conditions
To qualify for a refund, returned items must be unused, unwashed, unworn, and free of odours, stains, and alterations. Items must be returned in their original packaging with all original tags, labels, and accessories attached. Items that have been damaged through use, that show signs of wear, or that are returned without their original packaging and tags will not be accepted. Tsz Long Limited inspects every returned item after it arrives at our facility.
How to Start a Return
Follow these steps to return an item:
Step 1. Contact Tsz Long Limited at [email protected] within 14 days of receiving your order and state that you wish to return an item.
Step 2. Provide your order number, the name on the order, and the name of the item you wish to return.
Step 3. Wait for written confirmation from Tsz Long Limited before sending anything back. Returns sent without prior confirmation will be refused.
Step 4. Pack the item securely in its original packaging with all tags and labels attached.
Step 5. Ship the parcel using a trackable shipping method and keep the tracking number.
Step 6. Send the tracking number to [email protected] so our team can monitor the parcel.
Step 7. Wait for inspection. Tsz Long Limited examines the returned item and confirms whether it meets the eligibility conditions.
Return Shipping Costs
The buyer completely bears the cost of return shipping. Tsz Long Limited does not reimburse, refund, or offset return shipping charges, customs duties, taxes, or any other costs incurred when sending an item back. Shipping costs paid on the original order are not refunded. If a parcel is returned using cash on delivery or any method requiring payment on receipt, it will be refused.
Return Address and Contact Details
All returns must be addressed exactly as follows. The recipient must be Tsz Long Limited, the contact phone is +852 9044 4481, and the specific return address is 4/F, British Council Building, 3 Supreme Court Road, Admiralty. Parcels sent to any other address cannot be processed.
Refund Processing Times
Once a returned item passes inspection, Tsz Long Limited approves the refund. The refund arrival time is at least 14 days from the date the refund is approved. The refund is issued to the original payment method used at checkout. Banks and payment providers apply their own processing schedules, and Tsz Long Limited cannot shorten those schedules.
PayPal Refunds
PayPal refunds take at least 14 days to arrive after approval. In some regions, local laws require up to 30 days for PayPal refunds, and those regional requirements apply. Customers who paid with PayPal should allow the full period required in their region before contacting Tsz Long Limited about a missing refund.
Damaged or Defective Items
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date the carrier records delivery. Claims must be sent to [email protected] and must include your order number, a description of the damage or defect, and clear photographs of the item and its packaging. Claims submitted after the 7-day period cannot be accepted. Approved claims are resolved through a replacement or a refund, at the discretion of Tsz Long Limited.
Order Cancellations
Orders may be cancelled before dispatch. Contact [email protected] as soon as possible after placing an order. Once an order has been dispatched, it can no longer be cancelled and must be handled through the return process.
Contact Information
Questions about shipping, returns, or refunds can be sent to [email protected]. You may also call +852 9044 4481 or write to 4/F, British Council Building, 3 Supreme Court Road, Admiralty. The Tsz Long Limited support team responds to enquiries during standard business hours.